We had a customer have a large drop in order of parts we supply to them. We normally have parts on our shelf that they pull from and had a small order in place for early November. When their customer dropped in the large order it took all of our stock. We had to turn another order in 1 week in order to make the ship date of the previously committed to order. We knew our portion of the manufacturing lead time, and also knew we would need parts turned from Efco in about 2 days. I contacted Terry and told him about our situation. He said that he would keep an eye out for the order and turn it around within 2 days. I told him when it was going to get to Efco, and he turned it around, just as he said. Within 2 days the order was out our door and on time to the customer. We truly appreciate Efco’s great customer service.
